Line management is one of the hardest parts of the job. Clear communication and expectations are the key to a stress-free event.
Set Clear Expectations
Use signage to indicate how long the wait is from certain points in the line. This helps parents decide if they want to wait.
The End-of-Event Cutoff
Determine exactly when you need to stop painting to pack up on time. Count the number of people in line and close the line gracefully by informing the last person.
Handling Upset Guests
Always be polite but firm. Offer a business card or explain that you are contracted until a specific time.